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+65 6565 7166
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+65 9068 0212
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+65 6565 7190
 
 
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  Explanation of Level Double-A Conformance   
     
 
     We Value Your Feedback!


      
    We would be very grateful if you could spend a few minutes completing our survey
      so that we can learn from your experiences and ensure that our service are of the
      highest standard.
     

Subject * :
Name * :
Company * :
Contact * :
Email * :
Question 1 * :

Taking into account your entire dealings with Elite, how would you rate your level of satisfaction?

Answer * : Please select one. 1 = Not satisfied at all; 5 = Extremely satisfied
Question 2 * :

What is your level of satisfaction with the people that you have come in contact with at Elite?  

Answer * : Please select one. 1 = Not satisfied at all; 5 = Extremely satisfied
Question 3 * :

What is your level of satisfaction with the completed work itself? (Is the work of the quality that you expected?)

Answer * : Please select one. 1 = Not satisfied at all; 5 = Extremely satisfied
Question 4 * :

What is your level of satisfaction with the work turnaround time? (Is the work delivered on your expected time?)

Answer * : Please select one. 1 = Not satisfied at all; 5 = Extremely satisfied
Question 5 * :

What is your level of satisfaction with communications and follow-up on problem resolution? (Is our response and response time satisfactory?)

Answer * : Please select one. 1 = Not satisfied at all; 5 = Extremely satisfied
Question 6 * : Elite understands the service needs of my organization.  
Answer * : Please select one. 1 = Strongly Disagree; 5 = Strongly Agree
Question 7 * : Please rate the value of Elite’s services compared with the price paid.  
Answer * : Please select one. 1 = Unacceptably Poor Value; 5 = Very High Value
Question 8 * :

Please rank in the order of importance (1 – 5) the qualities you expect of your service partners  (1 = Most Important, 5 = Least Important)

Quality * : (Quality of Work)
Price * : (Our Service Pricing)
Service * : (Your Service Experience)
Turnaround * : (Project Turnaround Time)
Needs * : (Understanding of Your Organisation Needs)
Question 9 * :

How likely would you be to recommend Elite’s services to colleagues or contacts within your industry?   

Answer * : Please select one. 1 = Very Unlikely; 5 = Very Likely
Comments & Suggestions :
Do leave as a comment or encouragement to push us to do better!


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Thank you for completing this survey. By listening to our customers we will continually improve our service.


Singapore HQ Office:

Blk 134 Jurong East Street 13
#03-307H, HDB Commercial Complex
Singapore 630134

Tel: +65 6565 7166
Fax: +65 6827 5398
Sales: +65 6565 7166
Service: +65 9068 0212
Accounts: +65 6565 7190
 

Malaysia Representative Office:
F-11-8, Block F, Menara Manjalara,
Jalan 1/62B, Bandar Manjalara,
52200 Kuala Lumpur, Malaysia
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Last Updated on
21 September 2009